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Care & end of life

NDIS plan reviews and appeals

When your plan doesn't match your needs.

NDIS plans can be reviewed and appealed. You don't have to accept a plan that doesn't cover what you need.

Requesting a plan review

You can request a plan review at any time if your circumstances have changed. This includes a change in health, a move, a new diagnosis, or if a carer is no longer able to support you.

Call the NDIS: 1800 800 110. Ask for a plan review.

Internal review (first step)

If you disagree with a planning decision, you can request an internal review within 3 months of the decision. The NDIS reviews its own decision with a different decision-maker.

AAT appeal (second step)

If the internal review doesn't resolve it, you can appeal to the Administrative Appeals Tribunal (AAT). This is free. You can represent yourself or use an advocate.

NDIS appeals at the AAT have a high success rate for participants — many decisions are overturned on appeal.

Get an advocate

Disability advocacy services in every state can help you navigate reviews, attend meetings, and lodge appeals for free.

  • Disability Advocacy Network Australia (DANA) — dana.org.au
  • People With Disability Australia — pwd.org.au
  • Your state's disability advocacy service — search "disability advocacy [your state]"

See all 53 guides in Care & end of life →

General information only — not a substitute for legal, medical, financial, or therapeutic advice. Read the full disclaimer.

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